Material Warranty – Plant & Hardscape

PLANT MATERIAL WARRANTY

Wright Outdoor Solutions would like to thank you for your plant material purchase. We take great pride in offering unique varieties of high-quality plant material so your property looks its best. You will find detailed plant material warranty information below.

Warranty includes:

  • The warranty period starts upon completion of your project and only applies if installed by the Wright Outdoor Solutions team.
    • 1-year warranty on trees.
    • 60-day warranty on shrubs, grasses and perennials.
    • No warranty on annuals, groundcovers, roses, Japanese maples, specialty orders, sod, seed and plants not designated as winter hardy for zone 5a or above “colder zones” at the time of purchase.
  • Plant warranty is for (1) full replacement of a like plant, of equal price from our supplier and is subject to availability. No cash refunds will be given on warranty plant material. An account credit will be issued when a replacement is not possible.
  • Delivery and planting fees on both original and replacement plants are excluded from the warranty. Client is responsible for all fees associated with delivery and installation. Client may opt to pick up replacement plant material at our location to avoid delivery fees.

Warranty does not include:

  • If payment is not made in full within the original agreement terms, the warranty is void.
  • Discounted products are not covered under warranty.
  • If purchaser has not notified Wright Outdoor Solutions of unusual or abnormal growth conditions (i.e. no leaves, dropping leaves, bark cracks, insects, etc.) prior to the warranty period expiring.
  • Plants that die due to gross negligence (i.e. failure to water properly, physical damage from mowers, weed eaters, snow-pack, cars, etc. or from human and/or wildlife/animal damage).
  • Plants that are damaged or die from acts of nature such as lightning, tornadoes, drought, abnormal frost, excessive winds, ice storms and/or floods, etc.
  • Plant material purchased from Wright Outdoor Solutions and installed by the client or any non-Wright Outdoor Solutions authorized employee.

For optimum plant growth and success, please refer to the watering and plant care guides provided by your designer or sales associate. If you have additional plant care questions at any time during the planting process or upon completion of your project, please feel free to reach out to us.

HARDSCAPE MATERIAL WARRANTY

Wright Outdoor Solutions would like to thank you for your hardscape material purchase. We take great pride in offering unique hardscape material to fit your project needs so your property looks its best. We offer a limited warranty on our hardscape materials. You will find detailed hardscape material warranty information below.

Warranty includes:

  • The warranty period starts upon completion of your project and only applies if installed by the Wright Outdoor Solutions team.
  • Materials are guaranteed under the manufacturer’s warranty.
  • Workmanship is guaranteed for 3 years, for the installation of all paver and wall block projects.

Warranty does not include:

  • If payment is not made in full within the original agreement terms.
  • Project failures that result from vandalism, fire, natural settlement, construction excavation/compaction or trenching, animal damage, traffic loads in excess of design stipulations, re-routing of water drainage system after installation, use of winter salt or snow/ice products, stains.
  • Project failures that result from acts of nature such as lightning, tornadoes, drought, abnormal frost, excessive winds, ice storms and/or floods, etc.
  • Hardscape material purchased from Wright Outdoor Solutions and installed by the client or any non-Wright Outdoor Solutions authorized employee.
  • Workmanship or materials provided or altered by anyone other than Wright Outdoor Solutions.
  • Polymeric sand, grout, glue and sealants.
  • Natural stone materials.
  • Exact color matches to materials.